Privacy Policy

This Privacy Policy describes how NakedEnvy (“NakedEnvy”, “we”, “us”) collects, uses, and protects information when you visit our website, complete an intake assessment, or otherwise interact with our services.

NakedEnvy is an asynchronous telehealth platform. We provide technology, coordination, and administrative support. Medical evaluation, diagnosis, and prescribing are performed exclusively by an independent, licensed provider group that is not owned or controlled by NakedEnvy.

Account and contact details, such as your name, email address, phone number, and shipping address when you place an order or request care.

Health information you choose to share through intake questionnaires, assessments, or messages. This information is used to support your care and is shared only with the licensed providers responsible for your evaluation and with pharmacies or laboratories fulfilling your treatment plan.

Usage and device information, such as pages visited, browser type, and approximate location derived from your IP address, collected automatically to operate and improve the site.

To connect you with the independent provider group for review of your health context, to coordinate prescriptions and fulfillment with pharmacies, to process payments, to provide customer support, and to improve our services.

We may also use your contact information to send service-related communications, such as order updates and care reminders, and — only with your consent — marketing communications.

We share information with the independent licensed provider group that evaluates your eligibility and treatment options, with licensed pharmacies and laboratories that fulfill orders, and with payment processors and service providers that help us operate the platform under contract.

We do not sell your personal information. We do not share your personal information with third parties for their own marketing purposes.

Consent to receive SMS or text messages is optional and is never a condition of purchase, eligibility, or receiving care.

If you consent, message frequency varies depending on the type of updates you have requested. Message and data rates may apply according to your mobile carrier plan.

You may opt out at any time by replying STOP to any message. After you opt out, you will receive a brief confirmation and no further marketing or non-essential messages. Reply HELP for assistance.

Your mobile number and mobile information will never be shared or sold to third parties for marketing purposes.

We retain personal and health information for as long as needed to provide care, comply with legal and regulatory obligations, and resolve disputes. Health records maintained by the provider group are retained in accordance with applicable medical record requirements.

We use administrative, technical, and physical safeguards designed to protect your information, including encryption in transit and restricted access on a need-to-know basis. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Depending on your jurisdiction, you may have rights to access, correct, or delete your personal information, to request a copy of your data, and to opt out of marketing communications. You can unsubscribe from email at any time using the link in any message, and from SMS by replying STOP.

To exercise these rights or ask a privacy question, contact us using the details on our Contact page.

We may update this Privacy Policy from time to time. The “Last updated” date above reflects the most recent revision. Material changes will be communicated through the website or by email where required.